Hotspot2c and how we changed the way they interact with their clients. 

 

Established in 2007, Hotspots2c has emerged as a premier tour operator in South Africa, captivating travellers with unforgettable journeys across the magnificent landscapes of the Western Cape and beyond.

Located in the vibrant city of Cape Town, Hotspots2c specialises in offering an array of scheduled group, private, and tailor-made tours, allowing visitors to immerse themselves in the array of destinations such as the Garden Route, Addo, Kruger National Park and Cape Town.

 Sponsored by Viator, a leading platform connecting travellers with experiences worldwide, Hotspots2c is committed to delivering exceptional adventures that showcase the rich diversity and natural beauty of South Africa.

Hotspot2c

Challenges Faced

 

Hotspot2c faced multiple challenges beyond just connectivity issues. 

 

In addition to clients arriving without data packages, they encountered difficulties such as:

  • clients being unable to leave reviews at different destinations
  • The inability to leverage social media for brand expansion. 

 

These challenges not only impacted the overall tour experience but also hindered Hotspot2c’s ability to grow and maintain its reputation in the highly competitive tourism industry. 

 

Furthermore, even if a solution for connectivity was implemented, there was a pressing need to control data usage effectively. Without proper management, the risk of data depletion remained, potentially disrupting the connectivity solutions and leaving clients without access to essential services during critical moments of their tour experience.

 

The WiFi Solutions we implemented:

 

Stable and Reliable WiFi Solution:

We implemented a stable and reliable WiFi solution tailored to the specific needs of Hotspot2c’s tour operations. 

 

 

By equipping six of Hotspot2c’s vehicles with WiFi connectivity offering the best coverage in their operating areas, clients now have consistent access to the internet throughout their journey.
This solution ensures that clients can stay connected, access information, and engage with their tour experience seamlessly, enhancing overall satisfaction and enjoyment. 

 

Hotspot WiFi Solution with Data Control

We introduced our own hotspot WiFi solution, incorporating custom equipment with our hotspot software. This solution allows Hotspot2c to control data usage effectively, ensuring that resources are allocated efficiently and preventing excessive depletion. 

Clients can log in using their email and Instagram IDs, enabling Hotspot2c to maintain contact and communication while managing data usage seamlessly. 

 

These Bus and Taxi Wifi solutions we provide, empower Hotspot2c to overcome the challenges of connectivity limitations and efficiently manage data usage while ensuring stable and reliable internet access for clients throughout their tours.

 

 

WiFi in taxi

We look forward to continuing this business relationship with Hotspot2c and are very excited to see how they continue to amaze their clients with the natural beauty this country has to offer. 

 

If you have any questions or have a business like this and are interested in our service…