Terms & Conditions

Last updated: August 2026

1. Agreement

These terms govern the relationship between Hotspot & Wifi Specialists (Pty) Ltd, trading as Hotwireless ("we", "us", "our"), and the customer ("you") in respect of services supplied by us, including captive portal software, guest data collection, guest insights reporting, hardware supply and installation, and WiFi in Motion.

Hotspot & Wifi Specialists (Pty) Ltd t/a Hotwireless
Company registration number 2016/437869/07
VAT registration number 4830317733
Registered in the Republic of South Africa

2. Services

We provide the services selected on your signed proposal, order form, or subscription page. The scope of the services is as set out in that documentation. Anything not described there is not included.

3. Fees and payment

Monthly subscription fees are invoiced in advance. Hardware and installation fees are invoiced on delivery or completion. All amounts exclude VAT unless stated otherwise. Late payment may result in suspension of service with written notice.

4. Cancellation

Monthly subscriptions may be cancelled with one calendar month's written notice. Hardware and installation are non-refundable once supplied or installed. Custom integrations and once-off services are invoiced on acceptance and not refundable.

5. Acceptable use

You agree that your use of the service and the use by your guests will comply with the Acceptable Usage Policy. We reserve the right to suspend service for any activity that materially risks the network, other users, or our reputation.

6. Data and POPIA

You are the Responsible Party in respect of your guests' personal information; we act as the Operator. Our obligations and yours in relation to the Protection of Personal Information Act (POPIA) are set out in our Privacy Notice.

7. Liability

Our total liability to you in any 12-month period is limited to the amount paid by you for the service in that period. We are not liable for indirect or consequential loss, loss of profits, or loss of business.

8. Monitoring and support

We run automated checks on the connection between our systems and the routers we manage, and we act on faults we pick up during business hours. Those checks do not cover every part of the service, and we do not undertake to detect every fault before you do. Please report a problem rather than assume we have already seen it. Support is available Monday to Friday, 08:00–17:00 SAST. Outside those hours we respond on a best-effort basis, and we cannot guarantee a response time.

Internet uplink reliability is your responsibility or that of your nominated ISP. We do not offer a guaranteed uptime percentage and we do not offer service credits. If we introduce a guaranteed service level in future, it will be agreed with you in writing and priced separately.

9. Changes

We may update these terms from time to time. Material changes will be communicated to you at least 30 days in advance. Continued use of the service after that constitutes acceptance.

10. Governing law

These terms are governed by the law of the Republic of South Africa. The parties submit to the jurisdiction of the South African courts.

11. Contact

Questions about these terms: admin@hotwireless.co.za · Sales +27 71 437 6694 · Support +27 76 540 1099 (Monday to Friday, 08:00–17:00 SAST).